Customer Customer satisfaction is our key principle. We are more than happy to answer your questions in person and we always take the time for this. If you are in a hurry and need to find out something about us quickly, please click on the question to read the answer. If you question is not listed, please feel free to give us a call at (+855-23 864 027) or send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. . We will get back to you as soon as possible.

• What are our services?
• Why should I choose our services?
• How much does translation cost?
• How much does interpreting service cost?
• How much does transcription service cost?
• How can I obtain a free quote?
• What if I need it by tomorrow?
• In what format can I expect to receive my work?
• How can I pay?
• When do I need to pay?
• What guarantees do I have regarding quality?
• How will the confidential information in my document be secured?
• What happens if I am unhappy with your service?
• Do you offer internships?
• Can I work as a freelancer?
• What should I do if I am interested in a full-time position?

What are our services?
     • Translating
     • Interpreting
     • Editing/proofreading
     • Transcription
     • Video-subtitling
     • Voice-over
     • Desktop publishing
     • Web localization
     • Data entry
     • Brand name checking

Why should I choose your services?
     • The best cost-effectiveness
     • Professionally handled
     • Quality guaranteed
     • Confidentiality/privacy secured
     • Long-term and reliable partner

How much does translation cost?
As standard operating procedure, we always provide our client an overall price for each project meaning, as soon as we receive your file, we will provide you with a cost quote and turnaround-time.

In practical terms, the cost of translation services depends on the following factors:
     • Length of document in words or characters (depending on language)
     • Language pairs
     • Subject matter and complexity
     • Turnaround-time
     • Document format

How much does interpreting service cost?
The costs of interpreting service is usually calculated based on various factors such as the type of interpreter required, the number of interpreters, the number of (half) days and  the travel distance for the interpreter. Feel free to contact us for a free quote.

How much does transcription service cost?
It is obviously dependents on various factors such as the sound quality of the audio file provided, the feature of audio (i.e. an interview, focus group, etc.) and the turnaround-time. Normally, the transcription of one-on-one interview is cheaper than the focus group. 

How can I obtain a free quote?
     • You go to the “online quote” tool and follow the instructions from there.
     • You can also send us an email with the attached file to This email address is being protected from spambots. You need JavaScript enabled to view it.
     • You can also call us right away at (+855) 23 864027 if you have any questions.

What if I need it by tomorrow?
We understand your needs. If your work is urgent, we will be happy to accommodate your rush project by assigning it to a carefully chosen team of linguists. We will do our best to meet your goals. However, 30% extra charge will be applied for such a rush assignment.

In what format can I expect to receive my work?
It will be in the same format as the original document or as to what was agreed upon. This means you will not need to reformat it! In order to do this we need you to send us your text as an electronic file so that it is technically possible for the work to be carried out using the requested format.

How can I pay?
We accept the following methods of payment:
     • Cash
     • Check
     • Wired transfer
     • Skrill
     • PayPal
     • Western Union
     • MoneyCram
     • Wing (local)

When do I need to pay?
Private individuals are asked to pay within 5 days of delivery of the output at the latest. When we deliver you the output, you will also receive the enclosed invoice with detail information on making the payment. For new customers, we normally request a 30% deposit of an order over US$100. For larger scale projects or for corporate clients, we typically issue an invoice payable within 30 days, or based on an agreed payment schedule.

What guarantees do I have regarding quality?
It is important to note that we work exclusively with native-speakers who are professional linguists with specific industry background. 

How will the confidential information in my document be secured?
We understand your business and your concerns. Our linguists pride themselves on their professionalism and are sensitive to the need to safeguard confidential information. They are also required to sign a confidentiality agreement before working for us. In addition, both our professional linguists and our company representatives will sign a legally binding non-disclosure agreement to assured that the confidentiality is 100% guaranteed.

What happens if I am unhappy with your service?
In the unlikely event that you might not be happy with the quality service provided, we will complete the work again, at no additional cost, until you are happy with the finished output. If the quality of output still doesn't meet your requirements, we will provide a 100% refund for the work.

Do you offer internships?
Certainly, please send us an email describing your interests in a cover letter along with your current CV to This email address is being protected from spambots. You need JavaScript enabled to view it. . We will contact you shortly thereafter.

Can I work as a freelancer?
Definitely, we employ both in-house staff and freelancers. Please send us an email explaining your interests along with your current CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

What should I do if I am interested in a full-time position?
Occasionally, we employ an in house staff. Please send us a covering letter explaining your interests along with your current CV to This email address is being protected from spambots. You need JavaScript enabled to view it. .  We will contact you when vacancy becomes available.